No Refund Policy

Please read this policy carefully before making a purchase.

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We kindly inform our customers that all sales made through this website are final. Once a transaction is completed, we do not accept any returns, refunds, cancellations, or exchanges under any circumstances, including but not limited to:

• Change of mind

• Accidental purchase

• Dissatisfaction with the product or service

• Compatibility or suitability issues (for digital/virtual goods)​

 

Exceptions:
Refunds may only be considered in the following limited situations (if applicable and subject to our sole discretion):

• The product was never delivered (with valid proof)

• The product delivered was fundamentally defective or not as described​

 

If you believe you meet one of these exceptions, please contact us at hello@genfirst.tech within 3 days of the purchase with supporting evidence. We reserve the right to refuse any refund request that does not meet our criteria.

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By completing a purchase on our website, you acknowledge and agree to this policy in full.